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Level 2 Certificate in ICT Systems Support

Step up your IT career with our Level 2 Certificate in ICT Systems Support - the qualification that bridges the gap between basic computer skills and professional IT expertise. This comprehensive program combines customer service excellence with technical competency, preparing you for immediate employment in IT support roles.

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You'll master essential support skills through realistic scenarios, learn to troubleshoot common technical problems, and develop the professional communication abilities that set exceptional IT professionals apart. With flexible online delivery and assignment-based assessment, you can study around your current commitments while building a portfolio of work that showcases your capabilities to future employers.

Mode of Study: Flexible Learning - Part Time / Online / Blended

Indicative Study Hours: 12-16 hours per week

Duration: 20-24 weeks (5-6 months) - This is an indicative duration, you will be able to complete early if you invest more study hours

Course Fee: £1,150 (flexible payment options available)

Guided Learning Hours: 420 hours

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Entry Requirements

  • Level 2 Award in ICT Systems and Principles (or equivalent)

  • OR demonstrable experience in customer service or basic IT support

Course Details

Learning Aims

Upon successful completion, you will be able to:

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  • Deliver exceptional technical support following industry-standard methodologies and best practices

  • Diagnose and resolve common hardware and software issues using systematic troubleshooting approaches

  • Understand networking fundamentals, including protocols, topologies, and security considerations

  • Implement security measures and create comprehensive policies to protect organisational data

  • Create professional documentation, including user guides, procedures, and incident reports

  • Work effectively in technical teams with strong escalation and communication skills

Unit Structure

  • Customer Support Provision - Professional technical support delivery, customer service psychology, and team collaboration

  • Networking Principles - Network fundamentals, protocols, and infrastructure design

  • Principles of ICT Systems and Data Security - Security frameworks, risk assessment, and policy development

  • Data Representation and Manipulation for IT - Advanced data analysis and business intelligence using Excel

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