Customer Service

Enhance your customer service skills with our Customer Service Course. Learn to recognise the importance of customer service for your organisation, measure customer satisfaction, and deliver exceptional service to meet customer expectations. This course aims to provide you with a better understanding of what constitutes 'good' customer service and how to effectively handle customer complaints to turn the situation around. Through this course, you will also learn how to better retain clients through practising excellent customer service.

Mode of Study: Flexible Learning - Part Time / Online / Blended

Level: 2

Duration: 36 Mins

Topics: 2

Assessment: 1

Pass mark: 75%

Accredited by: CPD

Working in a customer service role can mean individuals face challenging problems that must be dealt with on the spot. This training course aims to supply participants with the skills required to deal with challenging customers, provide exceptional customer service and retain customers. It also helps develop skills to appropriately deal with a range of possible situations and handle enquiries effectively while adding value to the customer's experience.

The course contains both formative and summative assessments
At the end of the learning, you will be required to take a quiz, typically with 10 - 15 questions
You are required to score 75% to pass the quiz and complete the course
Please note that the CPD programmes aim to promote awareness of good practices and industry standards. It is also a good place to understand your rights and responsibilities when working in the UK. Therefore, you can access the learning repeatedly and attempt the test to ensure you fully understand and grasp the facts.

Course Details

Learning Aims

By completion, you will be able to:

Define customer service and identify the benefits of excellent customer service
Recognise the value of customer service for your organisation
Identify ways of measuring customer satisfaction
Appreciate the expectations of customers
Recognise and develop skills to deliver exceptional customer service

Resources Required

Computer/tablet with a reliable internet connection for online learning platform access
PDF Reader (Adobe Acrobat or equivalent) for course materials
Quiet study space for focused learning and reflective practice activities