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Level 2 Certificate in Business Administration

Start your business administration career with essential office skills and professional knowledge that every modern workplace requires. This foundational programme builds your competency in administrative procedures, professional communication, and information management whilst developing the confidence and capabilities needed for immediate employment.

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Delivered through practical online workshops and real-world administrative projects, you'll master core business software and communication techniques whilst building a professional portfolio showcasing your administrative abilities. Our experienced instructors support you through essential workplace scenarios, ensuring you develop both practical skills and professional attitudes valued by employers.

Mode of Study: Flexible Learning - Part Time / Online / Blended

Indicative Study Hours: 8-12 hours per week

Duration: 16-20 weeks (4-5 months) - This is an indicative duration, you will be able to complete early if you invest more study hours

Course Fee: £699 (flexible payment options available)

Guided Learning Hours: 300 hours

 

Entry Requirements:

  • Basic literacy and numeracy skills (GCSE Grade D/3 or equivalent)

  • Basic computer literacy and internet access

  • Good written and spoken English

  • Minimum age 16 years

Course Details

Learning Aims

By completion, you will be able to:

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  • Demonstrate professional behaviour and personal responsibility in all business environments

  • Provide effective administrative services that support business operations and customer satisfaction

  • Manage information securely and produce professional documents using modern office software

  • Support organisational change processes whilst maintaining positive working relationships

  • Apply basic project management principles to coordinate administrative tasks and support business objectives

Unit Structure

  • Principles of Personal Responsibilities and Working in a Business Environment - Professional conduct, workplace relationships, and personal accountability

  • Principles of Providing Administrative Services - Core administrative functions, customer service excellence, and organisational awareness

  • Principles of Managing Information and Producing Documents - Information security, document creation, and professional formatting standards

  • Principles of Supporting Change in a Business Environment - Understanding organisational development and supporting colleagues through transitions

  • Principles of Project Management - Basic project planning, team support, and progress monitoring techniques

Resources Required

  • Microsoft Office Suite (Word, PowerPoint, Excel) or Google Workspace equivalent

  • Web Browser (Chrome, Firefox, Safari) for online learning platform access

  • Video Conferencing Software (Zoom/Teams) for live sessions and assessments

  • PDF Reader (Adobe Acrobat or equivalent) for course materials and document handling

  • Email Account (Outlook, Gmail) for professional communication practice

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